Terms & Conditions
This Sleep Promise enables you to exchange the Art & Science or Dreamsuite mattress purchased if you are unhappy with the comfort level within 100 days of delivery.
- The 100 night sleep promise applies to “Art & Science” Mattresses and “Dreamsuite” Mattresses only.
- The mattress needs to be slept on for a minimum of 40 nights (to allow your body to adjust)
- This promise is limited to one exchange per purchase and only within 100 nights of receiving your mattress.
- A mattress protector must be purchased at the same time as your mattress and appear on the same receipt.
- This mattress protector must be used on your mattress from the very first night.
- A structurally sound foundation is essential to the performance of your mattress. The mattress must be used on an appropriate foundation. Timber slats should be no more than 7cm apart.
- Faulty or defective goods will be covered by manufacturer’s warranty and are not covered by the 100-Day Satisfaction Guarantee.
- A mattress that is damaged or soiled in any way will be exempt from the 100 night promise.
- The current recommended retail price as at the day of the exchange transaction being processed will be applied to the replacement mattress. Exchanges must be of another item of equal or greater value. If a higher priced mattress is selected, you will be required to pay the difference. No refund will be given if the replacement mattress is of a lesser value than the original purchase price.
- $100 change over fee will be charged to cover the freight and handling costs.
We ask you to keep in mind that your body will take a minimum of 14 nights to adjust to your new mattress sleep surface.
The following products are excluded from the 100 Night Sleep Promise:
AHB Products, Domino Products, King Koil Products, Comport Sleep Products, Osborne Products, Electronic Adjustable Mattresses, Furniture, Homewares, Linen, Bed Bases, Bed Heads, Bedding, Special / Custom Orders and Floor Stock items.